Docuo is a file hosting, document management and workflow process service provided in “software as a service” mode by R2 Sistemas Informáticos, S.L. (“R2 Sistemas”), a Spanish-domiciled company, with registered office at Paseo de la Castellana 77, 28046, Madrid, registered in the Commercial Register of Madrid at volume 15594, page 35, sheet number M-252513, with Tax Identification Number ESB82711078. In addition, the Docuo service offers additional functionalities such as trusted electronic services.
These terms and conditions (the “Conditions”) govern the purchase and management by the user (hereinafter the “User” or “you”) of the licences to use the Docuo service (the “Service”) through the website https://www.r2docuo.com (the “Docuo Website”), as well as the use of the Service.
Access to and usage of the Service may be performed through any of the following means (the “Means of Access”): (1) the desktop application for Microsoft Windows® operating systems (the “Desktop Application”), (2) the website https://portal.r2docuo.com (the “Web Portal”), (3) the Docuo mobile Apps for iOS and Android operating systems (the “Mobile Apps”), (4) the Docuo API (the “API”); or (5) any other means established at any time by R2 Sistemas.
By accessing the Docuo Website, by using the Service or, as applicable, by clicking on “Accept”, you declare that you have read and accepted these Conditions in full. If you do not agree with these Conditions or with any part or clause hereof, you must immediately refrain from accessing and using the Docuo Website or the Service. Access to and usage of the Docuo Website and the Service by the User is subject to the acceptance thereby, without any reservation, of these Conditions.
Unless otherwise provided in these Conditions, R2 Sistemas may amend them at any time, with a prior notice to the User at the registered email account, one (1) month in advance to the entry into force of the amendment. The date indicated at the beginning of the Conditions corresponds to the latest update of these Conditions. If you do not agree with the new Conditions, or any part or clause thereof, you may refrain from accessing and using the Docuo Website and the Service. If you continue using the Docuo Website and the Service once the new version of the Conditions has entered into force, it will be deemed that you have read and accepted them without any reservation.
These Conditions do not modify any specific agreement between the User and R2 Sistemas with regard to any other products or services that R2 Sistemas might offer. Said specific agreement will continue to apply to the supply of the corresponding products or services, and none of these Conditions will imply any modification thereto.
The Service is intended for legal entities or natural persons aged over 18 years, acting in their capacity as companies or professionals. This Service is not intended for consumers, so the regulations in this area do not apply.
If you are a natural person, by accepting these Conditions, you declare that you are more than 18 years of age and that you are fully capable to assume and fulfil the terms of these Conditions. If you are under 18 years of age, please do not access or use the Service.
If you have registered and are using the Service on behalf of a company or entity, you declare that you are duly authorised and legitimated to (i) represent and act on behalf of the company or entity, (ii) accept these Conditions and manage the Account (as this term is defined below) on behalf of that company or entity, and (iii) abide the company or entity by these Conditions. In this case, for the purposes of these Conditions “you” or “the User” will be deemed to be the company or entity in question.
The User is authorised only to access and use the Service in accordance with these Conditions. You undertake to use the Service in good faith and not to use it negligently, for fraudulent purposes or in an unlawful manner. Likewise, you undertake not to perform any conduct or action that would or could harm the image, the interests and/or the rights of R2 Sistemas, other users or third parties.
The User shall be responsible of ensuring prior to using the Service that its features (including those related to Docuo’s Trust Services, as described below and on the Website) fulfil the User’s needs and that has all settings, equipment and software required for such purpose, bearing the necessary costs for usage of the Service.
The rights granted to the User under these Conditions are personal and shall not be assigned to third parties (including subsidiaries, affiliates, entities of the same group of companies or entities associated in any other way), totally or partially, by any mean, without the prior, express and written authorization from R2 Sistemas.
The commercialization, reselling or any similar use of the Service is not authorised in any regard, and shall entail the immediate termination of the Service.
Notwithstanding the foregoing, the User will be authorised to provide access to the Service to other individuals as employees, clients, collaborators or third parties (either as Licensed Users or Collaborators -as these terms are defined below- or as signatories -according to the conditions established for the Docuo Trust Services below- and in accordance with these Conditions), as a value-added service in its commercial relationship with such clients, collaborators or third parties, free of charge or remunerated. In such cases the User is the sole responsible for the contractual relationship with such clients, collaborators or third parties, and the compliance by them of these Conditions. R2 Sistemas shall not have any kind of obligation or responsibility towards such clients, collaborators or third parties.
By using the Service the User will store, edit, sign with qualified electronic signature (digital certificate or eCertificate), sign with advanced electronic signature (user stroke, password known only to him, validation code, or any combination of the three above; eSignature), use trusted electronic services and share files and metadata in the Repositories (as this term is defined below). The User is the sole and exclusive responsible of the aforementioned files and of its conduct, the content of the files or the communications using the Service. Under no circumstances will R2 Sistemas control, review, edit, guarantee or be responsible for the content that the User publishes, stores or shares through the Service.
In order to use the Service, the User must register on the Docuo Website and create and activate a user account (the “Account”). To such extent, the User shall provide the registration information required on the Docuo Website at any moment. The User shall provide a valid email address at which the User will receive any notification related to the Service. Once provided the registration information by the User, R2 Sistemas will send automatically to the email account indicated by the User upon registration an email for the validation of the Account. The Account will be created following validation by the User.
The User acknowledges that the information provided upon registration is true, complete and up to date. The User shall be the sole responsible for maintaining such information updated. The User shall not impersonate any other person upon registration.
If the information provided by the User upon registration is, or R2 Sistemas has reasons to suspect that the information is, false, incomplete or not updated, R2 Sistemas may suspend or cancel the Account, the use of the Service and/or the Repositories (as this term is defined below) of the User.
The User must safeguard its password, treat it as confidential and not disclose it to other persons. In addition, the User shall not publish, distribute or disclose the password. The User shall never allow other users or third parties to use its Account, nor use the account of other user. The User shall immediately inform R2 Sistemas of any violation or suspected violation of security, or unauthorised use of its Account.
If R2 Sistemas has reasons to believe that the Account is being used by any unauthorised third party, R2 Sistemas may suspend the Account, the use of the Service and/or the Repositories of the User.
The User is the sole responsible of the use, configuration, management and administration of the Account and any other use of the Service through the Account or by Licensed Users and Collaborators (as these terms are defined below) attached to the Account or by other third parties who authorize the use of functionalities of the Service, such as the signatories regarding the Docuo Trust Services, as well as in their Repository (s), through any device or location, undertaking to indemnify and hold harmless R2 Sistemas of any damages, costs, losses, claims, lawsuits or actions that would or could be incurred by R2 Sistemas as a consequence of or in connection with usage of the Service by the User, Licensed Users, Collaborators, or by other third parties authorized by the User. In the same way, R2 Sistemas is not part of any of the documents managed through the Service, nor does it make any kind of declaration or guarantee regarding the transactions carried out through the Service. In this sense, the User is solely responsible for the transactions carried out with third parties through the Service and for ensuring that they comply with the formalities and conditions that the applicable regulations may establish at all times.
Docuo includes a file hosting service, document management and process control (workflow) provided in a “software as a service” mode.
All files and data stored, edited and managed in a Repository will be hosted on servers controlled by R2 Sistemas.
A Repository may be accessed through any of the Access Means. Access to a Repository through the Access Means will require a broadband internet connection or higher.
To enjoy all the functionalities offered by the Service, such as by way of example and not limitation, perform advanced and configuration tasks, establish permissions or define workflows, the user must access the Repository through the Desktop Application.
The User will identify each Repository with a name and will be able to customize the Access Means with the image and the colors that they deem appropriate through the Account. The different Means of Access will be personalized in a different way according to the technical limitations applicable in each case and established by R2 Sistemas. The User will be solely responsible for the brands, images, logos, etc. (the “User Content”) used to identify the Repository and personalize the Web Portal and, by uploading said User Content, you authorize R2 Sistemas to use it for the management of the Repository and for such personalization. The User will make sure to have the authorizations that, where appropriate, are pertinent to use brands or names of third parties. The User guarantees that he is the owner of the necessary rights to use the User Content in the terms established in this paragraph and will indemnify and hold R2 Sistemas harmless against any third party claim for the use of that User Content, assuming any damage (including legal costs) that may arise from that claim.
The User may delete a Repository through his Account, in which case it will go to the status of “Deleted”. Thirty (30) days after the Repository has passed to the status of “Deleted”, the Repository (including the files and metadata stored in it) will be permanently deleted, with no possibility of recovery. The deleted Repository, as well as the files and metadata stored in it, may be recovered by the User as long as the status of the Repository is modified before the expiration of the aforementioned thirty (30) day period.
In the event of having a License with a Trial Plan or “Free Trial”, once the trial period (30 days) has elapsed, the Repository will go to the “End of Trial” status for thirty (30) days, without the User being able to access the files stored therein. Once these thirty (30) days have passed in the “End of Trial” status, the Repository (including the files and metadata stored therein) will be permanently deleted without the possibility of recovery. The User may recover the Repository during the “End of Trial” period, if he acquires a License with a “Professional Edition”, “Business Edition” or “Enterprise Edition” Plan.
R2 Sistemas, as a provider of trusted electronic services, offers the User certain electronic trust services, specifically, a non-qualified advanced electronic signature service, which includes the issuance of certificates, the validation and preservation of signatures and a non-qualified certified electronic delivery service (the “Docuo Trust Services”).
Docuo’s Trust Services are provided in accordance with the requirements set forth in current regulations on electronic signatures, that is, in accordance with Regulation (EU) No. 910/2014 of the European Parliament and of the Council of July 23, 2014 on electronic identification and trust services for electronic transactions in the internal market and repealing Directive 1999/93 / EC (the “eiDAS Regulation”) and Law 6/2020, of November 11 , regulating certain aspects of electronic trust services (the “Electronic Signature Law”) and have legal validity and evidential effectiveness in the terms provided in said regulations.
The Docuo Trust Services are provided in accordance with the configuration characteristics and conditions chosen by the User at the time of signing and in accordance with the provisions of these Conditions.
In the event that the User wishes to use the functionality of qualified electronic signature of PDF documents with digital certificate (eCertificate) from the Docuo server, the User must upload the corresponding digital certificate (provided that it is compatible with those accepted in the Service in every moment) and its password through the Desktop Application, which implies the encrypted storage of the password in Docuo, with the ability to decrypt it automatically during the signing process. By carrying out said upload, the User authorizes Docuo to include in the Service the ability to sign PDF documents with the digital certificate autonomously, not having to enter the password in each signature. It is the User’s responsibility to configure the security of the Service and maintain its levels appropriately so that the recognized signature functionality is only used by authorized Users.
Likewise, it is the User’s responsibility to comply with the conditions established at all times by the corresponding certification service provider for the use of the digital certificate through the Service, in particular and without limitation, those relating to the confidentiality of the password and the certificate security. In the event that the User wishes to eliminate the use of the digital certificate in the Service, both the certificate file and the password will be deleted. The User guarantees that he is the legitimate owner of the digital certificate and will indemnify and hold R2 Sistemas harmless against any claim from third parties for the use of that digital certificate, assuming any damage or loss (including legal costs) that may arise from that claim.
In relation to the Docuo Trust Services, R2 Sistemas will act at all times as a trusted third party, and will keep the supporting documentation safely in accordance with the provisions of these Conditions.
R2 Sistemas will adopt the appropriate security measures for the custody and conservation of the documents, including those relating to the protection of the personal data of the Users and signatories, both on the platform, and in the sending and subsequent custody of signed documentation.
The User authorizes R2 Sistemas to provide the documents and certificates that it has in custody, as well as the documents proving the signing process, to any administrative, judicial or arbitration entity that requests them in the exercise of its powers.
The Docuo Trust Services generate, starting from a document uploaded to the Service (in the format accepted by the Service at a given time) and some identification data of the signer provided by the User, an advanced electronic signature through a signature link protected by different means which will vary according to the configuration chosen by the User. The document to be signed is sent through a link, with the validity period established by the user, to the signer who, after passing the authentication process established by the User, will proceed to sign it by means of a handwritten stroke on his device, by entering a password that only he knows, by inserting a validation code generated for this purpose and received on his mobile device, or any combination of the three above, in accordance with the indications provided in the Service and after accepting the corresponding conditions.
In the signing operation, technical data related to the signer and the document delivery will be generated, which are managed and preserved by R2 Sistemas and which include summary functions (hash) for evidential and security purposes, and non-technical data, which are those provided by the User and over which R2 Sistemas does not exercise any control.
It is the User who decides the level of security of the authentication necessary for the signature, from among those provided by the Docuo Trust Services at all times (email address, mobile phone number, password, SMS with verification code…).
At the end of the signing process, the signed version of the document is generated and a certificate with all the evidence of the signing process (the “Probatory Document”) and containing the signature data (technical and non-technical), which will be sent to the User. and, where appropriate, the signer. This document may serve as proof of the management of the transmitted data and of the transaction if required in the future.
The Evidence Document contains a QR code and a link that will allow anyone to download its digital version to validate the signature and the digital certificates involved in the process. In this way, validation of the electronic signature is allowed, both to those who make use of the QR code included in the Evidence Document to download the digital version, as well as to those Users who request, through the appropriate procedure, the technical data of the signature. In this way, R2 Sistemas will be able to verify and confirm the validity of an electronic signature, verifying both the identity of the signer and the integrity of the signed document.
During the process, if the User has requested it, different milestones in the process will be notified. Once the process is finished, and according to the parameters configured at the time of document delivery, a copy of the signed document and the Probatory Document signed by R2 Sistemas will be made available to each signer. These documents will be sent to the email accounts indicated by the User.
In addition to this, Docuo incorporates the electronic signature preservation service, since it safeguards and preserves the data of the electronic signature process, together with the Probatory Document.
Optionally, at the User’s choice, R2 Sistemas may deposit a summary function of the Probatory Document generated during the electronic signature process in Blockchain networks or in front of a notary.
Through the Docuo Trust Services, the delivery process of the document to be signed is certified.
In this service, as part of the signing process, the following information is collected and certified: (i) the moment in which the hash functions indicated in the signing process are generated, (ii) the moment in which the signature link is sent to the signer , (iii) the moment the signer clicks on the signature link and views the document, and (iv) the moment the signer signs. These data (day and time) are recorded in Docuo with the appropriate security guarantees.
In order to access and use the Service, the User must contract a licence (the “Licence”). Each Licence gives the right to create a Repository. The User shall contract as many Licences as Repositories it wishes to create. There are four types of Licence depending on the plan chosen by the User (the “Plan”), according to those indicated below:
– Free Trial Plan: This is a free or evaluation Plan that allows the access and use of the Service by the User with limited functionalities as set by R2 Sistemas for a thirty (30) days period, or any other period set by R2 Sistemas at any time, from the date of registration of the Account. Only one Free Trial Plan Licence is provided per Account. After the end of such trial period, the User must change the Plan of his Licence to Professional Edition, Business Edition or Enterprise Edition to continue enjoying the Service.
– Professional Edition Plan: This is a Licence under which the User (including the Licensed Users and Collaborators attached to the Account) will enjoy all the available features of the Service, except the Advanced Business Features and Advanced Enterprise Features as described in the Docuo Website: https://www.r2docuo.com/en/pricing.
– Business Edition Plan: This is a Licence under which the User (including the Licensed Users and Collaborators attached to the Account) will enjoy all the available features of the Service, including the Advanced Enterprise Features as described in the Docuo Website: https://www.r2docuo.com/en/pricing.
– Enterprise Edition Plan: It is a Plan in which the User (including the Contracted Users and Collaborators assigned to the Account) will enjoy all the available functionalities of the Service, including the Advanced Enterprise Features as described in the Docuo website: https://www.r2docuo.com/en/pricing.
R2 Sistemas may create new functionalities and include them in the Advanced Enterprise Features or the Advanced Business Features, as described at any time on the Docuo Website.
When contracting a Plan, the User shall create a repository to store, edit and manage its files and data (the “Repository”) and shall establish the following parameters (the “Parameters”), which will in turn determine the price of the Licence:
1. Purchased space: This is the quantity of storage space measured in Gigabytes that a Repository will have, with its files, metadata and temporary files. The minimum available space is 100 GB. When the storage capacity of the Repository reaches eighty percent (80%) of the purchased space, an email notification will be sent to the User. When the storage space reaches one hundred percent (100%) of the purchased space, an email notification will be sent to the User and the uploading of new files into the Repository will be blocked until (i) the purchased space is increased, or (ii) space is freed up in the Repository by deleting stored files.
2. Licensed Users: This is the quantity of user accounts with access to a Repository and all functionalities in it (except for those reserved for the User), as for example but not limited to: sharing files, performing file document management, executing with a digital certificate PDF files stored in the Repository, and “workflow” processes. The User may limit the functionalities to which the Licensed Users have access at any time through its Account without additional cost. Each Licensed User shall be identified to access to the Repository with an email account and a unique password. For these purposes, all active, blocked and deactivated user accounts shall count as Licensed Users, until such accounts have been deleted by the User.
3. Collaborators: This is the quantity of collaborator accounts with restricted access to a Repository, that is, the most basic functionalities of the Repository, as for example, but not limited to, loading, downloading, editing and replacing files. The User may limit the functionalities to which the Collaborators have access at any time through its Account, without additional cost. Each Collaborator shall be identified to access to the Repository with an email account and a unique password. For these purposes, all active, blocked and deactivated collaborator accounts shall count as Collaborators, until such accounts have been deleted by the User.
R2 Sistemas may suspend or eliminate the Account and its Repository/Repositories if it believes that you, or the Licensed Users or Collaborators attached to the Account, do not comply with the terms set forth in these Conditions.
The User may agree with R2 Sistemas the provision of the Service with additional benefits or conditions or in terms different from those provided in these Conditions by signing particular conditions (“Particular Conditions”). In this case the Particular Conditions will prevail over these Conditions in everything that contradicts these Conditions which will be of subsidiary application.
In order to use the Service subject of any “Professional Edition”, “Business Edition” or “Enterprise Edition” Licence Plan, the User shall pay a monthly or yearly fee (as chosen by the User) calculated according to the Plan and the Parameters of the Repository purchased by the User (the “Fee”). The User may check the Fee applicable to different Parameters on the Docuo Website.
The Fee covers the use of the software subject of the Service, the hosting and the maintenance service, as well as additional functionalities, in accordance with the Plan and Parameters contracted in the terms provided in these Conditions.
The Monthly Fees shall be paid in advance each month, except for the first Monthly Fee of any Licence, which shall be paid when the agreement is concluded and shall be proportional to the remaining days up until the end of the month in progress.
The Annual Fees shall be paid in advance when the agreement is concluded and each year at annual expiry date.
The Licences shall be renewed automatically and successively at the end of each month or year, unless the User cancels the renewal of a Licence prior to its expiry, up to the 25th of each month (for Monthly Fees) or up to the day just before annual expiry date (for Annual Fees) in which case such Licence shall be cancelled and the Repository shall become subject to the conditions set forth in Clauses 5 and 6 for its removal.
The User may modify the annual or monthly payment of the Fee, provided that it is made before the next renewal of the License, applying the new Fee, monthly or annual, as applicable, for the next period of the License.
The User may modify the Parameters of any Repository through the Docuo Website, which will imply a modification of the corresponding Licence and, where applicable, the Fee. Prior to acceptance of the Licence modification, the screen will display a summary of the modification and its conditions, and once accepted, the User will receive an email with the new conditions for that Licence and the amount of the Fee to be paid which, in the case of a reduction, will be dependent on compliance with the requirements indicated below.
If the modification of the Parameters entails an increase of the Fee, for example an increase in the purchased storage space, the modification shall apply immediately, and the proportional part of the difference in the Fee for the remainder of the month or year shall be charged.
If the modification to the Parameters entails a reduction in the Fee, for example a reduction in the number of user accounts or purchased storage space, the modification shall take effect and shall apply at the beginning of the following month. It is the responsibility of the User to modify the Repository in accordance with the modified Parameters prior to conclusion of the month during which the modification was requested (for example by eliminating surplus users). In the event that, upon expiry of such period, the User has not adjusted the Repository to the modified Parameters (including circumstances where an adjustment has been made but is insufficient), modification shall not be applied, and therefore, the Fee shall no be reduced. In this case the User shall receive an email informing it of the impossibility of modifying the corresponding Licence.
Some features of the Docuo Service are available to the User through a prepaid credit system (the “Credits”). The Credits may be acquired as part of the Fee or separately through a transaction for this purpose through the Docuo Website or by requesting it by other means accepted at any time by R2 Sistemas. In each of these means, the User will be offered the price applicable to the Credits. The acquisition of Docuo Credits is considered a prepayment for the execution of certain functionalities of the Service and not an electronic currency. For security, a limit is established for the balance of Docuo credits without consuming 1,200,000 credits.
The cost in Credits of the functionalities of the Service and the price of the Credits is available on the Docuo Website: https://www.r2docuo.com/en/pricing.
The conditions of the Credits and their redemption will always be established on the Docuo Website. The Credits may only be used by the User to enjoy through his Account the functionalities of the Service available through Credits usage as stated on the Docuo Website. The User may not assign, sell, record or carry out any act of disposition of the Credits in favor of third parties or allow their use by any third party.
The acquired Credits will be stored as part of the User’s account data forming a Credit balance (“Balance”) at any time, which the User can consult at any time through the Docuo Website. Credits will not have an expiration date and will not be refundable.
The cancellation or termination of the Service, in accordance with the provisions of these Conditions, will result in the loss of the Credit Balance available to the User at that time, without the possibility of reimbursement.
When the execution of a functionality that requires consumption of the Credits is requested, the amount of Credits corresponding to the feature will be subtracted from User Balance. If at that time the User does not have enough Balance, the functionality will not be executed or will not be available and an error message may be displayed. The User will receive an email informing of this circumstance.
The prices shown on the Docuo Web Site for the Plans and for the Credits are expressed in Euros and do not include, unless otherwise indicated, the Value Added Tax (VAT) or equivalent.
R2 Sistemas reserves the right to modify the applicable fare to the Service (entailing a modification of the corresponding Monthly Fees), with at least three (3) months prior notice before the date of entry into force of the new fare. Such modification shall be notified to the User by email and will be deemed as accepted if the User continues using the Service following the entry into force thereof.
In order to purchase a “Professional Edition”, “Business Edition” or “Enterprise Edition” Licence Plan , the User must follow the instructions on the Docuo Website, which shall entail to provide the details of a credit or debit card with which pay the Monthly Fee and which shall be associated from that moment on to the Account.
If more than one Professional Edition Licence is purchased, the purchase of the second and subsequent Licences, or the purchase of Credits will not require providing any new payment method by the User. The payment method associated to its Account shall be used.
The Docuo Website shall provide you the corresponding summary, prior to the confirmation of the purchase of a Licence.
By pressing “Subscribe now”, you authorise R2 Sistemas to apply charges through the Payment Platform. For subsequent payments, the Monthly Fees will be charged automatically on the 1st day of each month (CET/CEST time zone), or in the annual renewal date, according to the terms set forth in these Conditions, unless the Account does not have any associated payment mean at that moment, or the User has opted to terminate the Service.
If the User is a company or professional located within the SEPA area of the European Union, the User may alter the payment form to “SEPA direct debit” through the Docuo Website, by following the instructions indicated there. If this form of payment has been chosen, payment for the Service shall be performed through SEPA Direct Debit B2B charges.
As this is a service dedicated to business and organizations, not individuals, no right of withdrawal applies, nor do the warranties set forth in the consumer regulations.
Before the payment of the Licence or the Credits, a screen will confirm the purchasing of that Licence. Once paid, a confirmation of the contract will be sent to your registered email address, furthermore indicating the tools, data and instructions relating to the access and use of the Service.
The corresponding Licence or the Credits will not be active until payment has been collected or has been authorised by the corresponding financial entity.
Upon each renewal, the corresponding Fee shall be charged through the payment mean associated to the Account at each time. It is only allowed only one payment mean per Account for all Licences and Repositories associated to the Account.
In the event that there is no payment mean associated to the Account or if for any other reason it is not possible to proceed to charge any Fee or Credits acquisition when it is due, the User will be notified by an alert through its Account. The corresponding Repository or Repositories shall pass to “Unpaid” status.
In the event of non-payment of any Fee, the Repositories affected will pass to “Unpaid” status. If any Repository is in “Unpaid” status, the User will be unable to access the files stored in it. Once a period of thirty (30) days has elapsed from any Repository passing to “Unpaid” status, the Repository in question (including the files and metadata stored therein) shall pass to “Eliminated” status. In this status the User will not be able to access the files stored in the Repository. After thirty (30) days from passing to “Eliminated” status, the Repository (including all files and metadata stored therein) shall be definitively removed, without possibility of recovery. The User may recover any Repository (including the files and metadata stored therein) in “Unpaid” or “Eliminated” status by paying the Monthly Fees corresponding to the period during which the Repository was in “Unpaid” and/or “Eliminated” status, as applicable.
The User may review the status of its payments through the Docuo Website, which will provide storable record of the payments made and the option of downloading invoices in PDF format. One invoice per Licence will be issued. Likewise, the User may set forth through the Docuo Website, the receipt of its invoices by email in PDF format when they are issued.
User may include or modify its invoicing details and the corresponding tax information through its Account. The VAT rate applicable to the price of the Licence shall be stated, by default, according to the location of the IP address of the User, through a geo-localization system. In case the User wishes to modify the VAT rate because it does not match with its IP address location, the User shall do it through a Support Ticket (as this term is defined below). The User is the sole responsible for the accuracy of the data provided for the calculation of the applicable VAT rate, and the type of invoice to be issued. If the User is an intra-EU operator, validation of its details may be requested in order to apply the correct VAT. The User undertakes to indemnify and hold harmless R2 Sistemas with regard to any damages, costs, losses, claims, lawsuits and actions that R2 Sistemas would or could incur as a result of or in connection with a breach of the undertakings by the User in this paragraph.
In connection with the use of the Service, the Docuo Website or the Means of Access, you may not:
– perform reverse engineering procedures, decompile, decode or hack the technology used by R2 Sistemas to provide the Service;
– impersonate any person or entity, or falsely state or misrepresent its affiliation or association with a person or entity;
– use a digital certificate of a third party, negligently or in breach of the terms and conditions set out by the relevant certification service provider.
– interfere, interrupt or violate the security of the Service, the Docuo Website or the Means of Access, or the servers or networks used by R2 Sistemas to provide the Service or to operate the R2 Sistemas Website or the Means of Access;
– take any action that damages, make unavailable, overload (as determined by R2 Sistemas at its sole discretion) or deteriorate or hamper the normal usage of the Service, the Docuo Website or the Means of Access, affect their security or impede or interfere with them;
– interfere or attempt to interfere in the proper operating of the Service, the Docuo Website or the Means of Access;
– bypass any measure used by R2 Sistemas to prevent or restrict access to the Service (or to other accounts, computer systems or networks associated with the Service), the Docuo Website or the Means of Access;
– access the Service through any program, application or tool other than those provided by R2 Sistemas (excluding those created in accordance with the conditions of the API), or intended for any purpose other than the normal use of the Service, such as malicious attempts to gain control of the Service or to deny the Service, performance tests or comparisons. This restriction applies to the Docuo Website and the Means of Access, and also to any electronic activity whose destination is the R2 Sistemas infrastructures (its servers and public IP addresses), that would be contrary to normal operations in accordance with the terms set forth in these Conditions or would or could unjustifiably damage the interests of R2 Sistemas, without prior, express and written authorisation of R2 Sistemas;
– decipher, decompile, disassemble, perform reverse engineering or attempt to decipher the source code or the ideas or algorithms of any part of the Service, except to the limited extent in which applicable laws specifically prohibit such restriction;
– copy, lease, rent, distribute, download, reproduce, transmit, broadcast, display, sell, license, exploit or otherwise transfer any content of the Service, the Docuo Website or the Means of Access in any manner not intended by the normal operating of the Service, the Docuo Website or the Means of Access, unless expressly authorised by these Conditions; or
– employ the Service to send unauthorised emails that could be classified as spam, virus, malware; or for any other action that violates the applicable regulations or that infringe third-party rights.
The User acknowledges that R2 Sistemas shall be entitled to terminate the Service, and therefore, to cancel the access and use thereof by the User (including access to the Docuo Website or to the Means of Access and to the data stored in their Repositories, including by any Licensed User or Collaborator attached to the Account) if there is a breach, or R2 Sistemas suspects there is a breach of these Conditions, at any time, with or without prior notice, effective immediately.
The User may terminate the Service at any time by following the instructions provided to such extent on the Docuo Website. For such purpose, the User shall cancel its Account, removing firstly all its Repositories. Thirty (30) days after the date of cancellation of the Account, all the User data associated therewith shall be removed from the servers of R2 Sistemas, except for that information that R2 Sistemas may be legally obliged to retain.
The termination of the Service shall imply the termination of the contractual relationship between R2 Sistemas and the User, and shall imply that you will not have access to your Repositories, the files stored therein (including documents signed through the Docuo Trust Services and data related to them), nor the Service. Consequently, any obligation of Docuo to safeguard and preserve for the User the data related to the electronic signature processes associated with the Repository shall cease.
In the event that you have more than one Repository, the removal of one of them shall imply that you will not have access to the removed Repository, nor the files stored therein, but the Service will not terminate, and you will be able to continue accessing the remaining Repositories that remain active. Notwithstanding the foregoing, R2 Sistemas will comply with those preservation obligations which may be legally applicable.
All provisions set out in these Conditions which by their nature should survive the termination of the contractual relationship between the User and R2 Sistemas will remain in force after termination of the contractual relationship, including, without limitation, intellectual property provisions, warranty disclaimers, indemnification and limitations of liability.
All intellectual property rights over the Service, the Docuo Website or the Means of Access, the design thereof and the source code, including, without limitation, logos, trademarks, distinctive signs, graphic design or software, belong to and are owned completely and exclusively by R2 Sistemas or its licensors, and are protected by international intellectual property regulations and treaties.
The User is authorised only to access and use the Service, the Docuo Website or the Means of Access as provided by R2 Sistemas and permitted by these Conditions. Except when specifically authorised for this purpose, the User may not reproduce, transform, distribute, make any derivative work, make available, communicate to third parties, extract, reutilize and/or use the Service, the Docuo Website or the Means of Access.
When the Service is contracted, R2 Sistemas grants the User a personal, limited, revocable, non-exclusive and non-transferable licence to use the Service (including the software subject thereof), in accordance with the terms provided in these Conditions.
The User will be the owner of the files stored, edited or managed in its Repositories through the Service. R2 Sistemas shall not have any rights over such files, except the rights required to provide the Service. Consequently, the User grants R2 Sistemas, who accepts, a non-exclusive, free and worldwide licence to access the files stored, edited or managed by the User for the provision of the Service, including, where necessary, the compliance with the applicable regulations, the application of these Conditions, the detection and prevention of fraud and technical or security problems, or the protection of R2 Sistemas, other users or third party rights. The User guarantees that it holds all rights required over the files for its storage, editing and management through the Service and for the granting of the above licence to R2 Sistemas, and shall indemnify and hold harmless R2 Sistemas against any third-party claim based on the use of such files, bearing any damages or losses (including legal costs) that might arise out of such claims.
R2 Sistemas does not allow performing activities through the Service that would infringe intellectual property rights. R2 Sistemas will eliminate any files stored, edited or managed in a Repository if it is served due notice that such file infringes the intellectual property rights of third parties. In this case R2 Sistemas reserves the right to remove any file without prior notification.
In case the provision of the Service requires the processing of personal data by R2 Sistemas which are controlled by the User, R2 Sistemas shall act in its capacity as data processor under the terms set forth in Regulation (EU) 2016/679 of The European Parliament and of The Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR). Access to personal data does not have the consideration neither of a communication or assignment of data, it only implies the access to personal data from the User to provide a service.
The subject-matter, duration of the processing and nature of the processing, are those defined for this Service under these Conditions and the purpose of this data processing is the provision of the Service .
In such cases, R2 Sistemas, pursuant to the GDPR, undertakes:
– To use such data on documented instructions from the User, under the terms set forth in Article 28,3, a), of GDPR. If R2 Sistemas considers that the instructions by the User are incompatible to the data protection regulations, R2 Sistemas will inform the User on this matter.
– To process personal data following security proceedings and criteria established in data protection regulations, in particular, Article 32 of GDPR.
– To assist the User in order to guarantee the accomplishment of the legal obligations stablished in Articles 32 to 36 of GDPR, according to the nature of the processing of data and the information made available to R2 Sistemas.
– To guaranty that the authorized persons for processing data have committed to respect all users confidentiality or are obliged by any statuary rule.
– To inform the User, without delay of any breach of security that might affect its personal data and might be subject of communication under the grounds of Articles 33 and 34 of GDPR, or any other standard.
– To collaborate with the User reasonably in the making of impact evaluations related to data protection and previous consults related to the competent authorities, considering the nature of the data processing and the available information.
– To assist the User considering the nature of the processing of data, by taking technical and organisational measures necessary to ensure when possible that the User will be able to accomplish its obligation to respond to the request of exercising specific rights by interested parties.
– To provide the User with enough information to prove the full performance of all legal obligations under this Clause, following a standard of reasonableness.
– Not to hire any processor that may require access to personal data without previous authorization from the User on writing, however, for hosting/storage service providers, such is hereby subprocess expressly authorised by User.
– To erase all of the personal data that R2 Sistemas might had access and all of the copies regarding this data once the provision of the Service has been accomplished. However, R2 Sistemas may store the data when legally allowed.
The User represents and warrants to R2 Sistemas that it complies and has complied in a timely, complete and precise manner, in relation to the processing of personal data commissioned to R2 Sistemas, with all formal and material obligations derived from the personal data protection regulations, undertaking to indemnify and hold harmless R2 Sistemas regarding any damages, costs, losses, claims, lawsuits and actions that would or could be incurred by R2 Sistemas as a consequence of or in connection with a breach of the above.
The files stored in a Repository shall be strictly confidential and may therefore be used only to provide the Service, and will not be disclosed to third parties other than employees or subcontractors of R2 Sistemas or third parties indicated by the User.
In general, the employees or subcontractors of R2 Sistemas will not have access to such files. The employees of R2 Sistemas may access the metadata of the files whenever there is a sufficiently justified need, but not the content of the files.
Notwithstanding the foregoing, in those exceptional cases in which the applicable regulations would so require, a given number of R2 Sistemas employees may access the files stored in a Repository.
For provision of the Service there are certain automatic processes, including, but not limited to the replacement of labels and data fields, which access temporarily to the content of the files. These are automatic processes not supervised by human beings.
R2 Sistemas may temporarily suspend access to and use of the Service to carry out maintenance tasks, such as, by way of example and not limitation, updating of infrastructures or software versions. In the performance of maintenance tasks that foresee a stoppage or suspension of the Service for a period exceeding one (1) hour, R2 Sistemas undertakes to pre-notify the User of the performance of said maintenance tasks with at least three (3) days in advance. In the event that the maintenance tasks foresee a stoppage or temporary suspension of the Service for a period equal to or less than one (1) hour, R2 Sistemas will notify the User as far in advance as possible, whenever possible.
In the event of an incident or problem in accessing or using the Service, the User may request support from R2 Sistemas through the Docuo Website by using the “Support Tickets” system, used to send a message to the online support service of R2 Sistemas. Once the Support Ticket is sent, R2 Sistemas will reply the User as soon as possible, without any committed response time being given.
The support service is available in Spanish and English, and only through the aforementioned system. The support requests presented through any other channel will not be responded. Only the User may use this functionality.
R2 Sistemas may provide updates to the Service and to the software on which it is based at any time, with or without prior notification to the User.
The Docuo API (the “API”) will allow the User to develop applications that will be able to use the Service.
The use of the API by the User will be subject to acceptance and signature by the User of the conditions of use of the API, set out in a specific document that may be requested through a Support Ticket, under the terms set forth in Clause 16.
The User acknowledges and accepts that it uses the Service at all times at its own risk and venture, and that R2 Sistemas is therefore not responsible for any misuse or use of the Service in breach of or for any breach of these Conditions.
If you access the Service, you do so at your own risk and are responsible for the compliance with the laws of your jurisdiction.
If for the use and / or contracting of any functionality of the Service, the User should proceed to register, the User will be responsible for providing truthful and lawful information. If as a result of registration or for the use of any purpose of the Service (in particular, those related to the Docuo Trust Service), the User is provided with a password, he / she agrees to use it diligently and keep the password secret. password to access the Service. Consequently, the User is responsible for the adequate custody and confidentiality of any identifiers and / or passwords that are provided by R2 Sistemas, and undertakes not to assign their use to unauthorized third parties, whether temporary or permanent. The User will be responsible for the illicit use of the Service by any illegitimate third party who uses a password for this purpose due to careless use or loss of it by the User.
By virtue of the foregoing, it is the User’s obligation to immediately notify R2 Sistemas of any fact that allows the improper use of identifiers and / or passwords, such as theft, loss, or unauthorized access to them, in order to proceed with its immediate cancellation. As long as such events are not communicated, R2 Sistemas will be exempt from any liability that may arise from the improper use of identifiers or passwords by unauthorized third parties.
THE SERVICE IS PROVIDED “AS IS” OR “AS AVAILABLE”, AT YOUR OWN RISK, WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, OR CONDITIONS OF ANY KIND.
R2 SISTEMAS MAKES NO, AND HEREBY DISCLAIMS, ALL WARRANTIES OR REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, QUALITY, SATISFACTION, NON-INFRINGEMENT, LAWFULNESS, ABSENCE OF VIRUSES OR MALICIOUS CODES, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY OTHER WARRANTY OF PERFORMANCE OR USE OF TRADE.
To the fullest extent permitted by the applicable regulations, R2 Sistemas does not warrant and disclaims any liability from the availability and continuity of the Service, the Docuo Website or the Means of Access, their reliability, quality, correctness, security, integrity, lawfulness, fitness for a specific purpose or activity, or the loss of the files stored in a Repository. No information, whether verbal or written, obtained from R2 Sistemas or through the Service, the Docuo Website or the Means of Access will create any guarantee not expressly set out in these Conditions.
As a way of example and without limitation, R2 Sistemas shall not be liable for any damages that might result from:
– Use of devices incompatible with the Service, the Docuo Website or the Means of Access.
– Interruptions, bugs, viruses, faults, Trojans horses or the like, technical problems, interferences, omissions, unavailability, power cuts, failures of the telecommunications networks or equipment of the User, Licensed Users or Collaborators which are not R2 Sistemas responsibility.
– Delays or blockages in usage of the Service, the Docuo Website or the Means of Access due to deficiencies or traffic overload on the Internet, in the communication network or the electricity grid.
– Third parties actions.
– Impossibility of accessing the Service, the Docuo Website or the Means of Access.
– Access or use without authorisation of the servers of R2 Sistemas and/or OF any and all personal information and/or financial information stored thereon.
– Any other event beyond R2 Sistemas direct control
R2 SISTEMAS DOES NOT WARRANT, ENDORSE, GUARANTEE OR ASSUME RESPONSABILITY FOR ANY SERVICE OFFERED BY THIRD PARTIES WITH REGARD TO THE SERVICE, AND R2 SISTEMAS WILL NOT BE PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTIONS BETWEEN YOU AND THIRD-PARTY SERVICES PROVIDERS.
Regarding the User files, R2 Sistemas acts exclusively as a provider of the storage service consisting in allowing the Users to store their files in a Repository through the Service. Liability for the storing of the user files or any other information, data, text, software, sound files, photographs, graphics, videos, news or other materials is subject exclusively to the liability of the User storing the files, except in the specific circumstances provided by the applicable law. R2 Sistemas will NOT be responsible for the files stored in a Repository or the content thereof under any circumstance.
With regards to the qualified electronic signature of PDF files with a digital certificate (eCertificate), and the advanced electronic signature of PDF files through user stroke (eSignature), R2 Sistemas acts exclusively as a service provider allowing said signature. Liability for the validity, effectiveness, correct use and efficacy of the digital certificate rests exclusively with the relevant certification service provider and the User and may depend, in each case, on applicable regulations. R2 Sistemas shall not be liable for the validity, effectiveness, correct use and efficacy of said signature and does not guarantee any digital certificate.
USE OF THE SERVICE, THE Docuo WEBSITE OR THE MEANS OF ACCESS IS PERFORMED SOLELY AND ENTIRELY AT THE RISK OF THE USER AND R2 SISTEMAS, ITS EXECUTIVES, EMPLOYEES OR AGENTS SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES OF ANY KIND, WHETHER CONTRACTUAL OR NON-CONTRACTUAL, THROUGH TORT OR ON ANY OTHER LEGAL BASIS, SUFFERED BY THE USER BY USING THE SERVICE, THE Docuo WEBSITE OR THE MEANS OF ACCESS, FOR ANY AMOUNT IN EXCESS OF THIRTY THOUSAND (30,000) EUROS OR THE AMOUNTS PAID BY YOU TO R2 SISTEMAS FOR THE SERVICE DURING THE PREVIOUS TWELVE (12) MONTHS, WHICHEVER IS THE LOWER; WHETHER OR NOT R2 SISTEMAS IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
R2 Sistemas is not responsible for any damage arising from any error, failure to use, force majeure situations, or delay in sending or signing the documents through the Service that occurs for reasons beyond R2 Sistemas’ control or due to Any use of the Service by the User in a manner contrary to what is established in these Conditions or in the R2 Sistemas instructions established at all times.
The User is solely responsible for giving appropriate use to the passwords and keys provided for the Service, without assigning their use to unauthorized third parties and being responsible for the use of them by third parties to whom they are voluntarily provided.
The User will notify R2 Sistemas immediately of any fact that allows or implies the improper use of the Service, such as, for example, identity theft. R2 Sistemas is exempt from the use and responsibilities that may arise from said act.
In the same way, it is shown that the signer is solely responsible for the authenticity of the handwritten signature that R2 Sistemas collects during the signing process through the biometric trace. The falsification or inaccuracy of said signature will be the sole responsibility of the signer, a circumstance that is known and accepted by the User.
R2 Sistemas declines all responsibility related to the accuracy, reliability or correctness of the non-technical data and information provided by the User during the signing process and that are included in the Evidence Document (such as DNI, name of the signer …), as well as the authenticity of the biometric trace (handwritten signature) of the signer. The content of such information is the sole responsibility of the User.
Likewise, the User is solely responsible for ensuring that the documents to be signed using the Docuo Trust Services meet the requirements established by current legislation to be legally valid. R2 Sistemas is exempt from all responsibility in this regard since the documents are controlled by the User, being R2 Sistemas outside the contractual relationship that they intend to establish and / or regulate.
In general, R2 Sistemas will not assume any responsibility for damages that are caused by negligent action by the User or by the signer.
In accordance with the provisions of current regulations on electronic signatures, without limiting the foregoing, R2 Sistemas is exempt from liability in the event that the User incurs in the following cases:
a) In the event that you have not provided truthful, complete and accurate information for the provision of the Docuo Trust Services, in particular, about the data that must be included in the electronic certificate or that are necessary for its issuance or for the termination or suspension of its validity, when its inaccuracy has not been detected, acting with due diligence, by R2 Sistemas.
b) In case of lack of communication without undue delay of any modification of the circumstances that affect the provision of the Docuo Trust Services, in particular, those reflected in the electronic certificate.
c) In case of negligence in the preservation of your signature creation data, in the assurance of its confidentiality and in the protection of all access or disclosure of these or, where appropriate, of the means that give access to them.
d) In case of not requesting the suspension or revocation of the electronic certificate in case of doubt regarding the maintenance of the confidentiality of your signature creation data or, where appropriate, of the means that give access to them.
e) In case of using the signature creation data when the period of validity of the electronic certificate has expired or R2 Sistemas notifies you of the expiration or suspension of its validity.
You undertake to defend, indemnify and hold harmless R2 Sistemas, its executives, employees, agents, affiliates, parents and subsidiaries against any claim, damages, obligations, losses, liabilities, costs or debts and expenses (including attorneys fees) arising as a result of: (i) your access to and use of the Service, the Docuo Website or the Means of Access; (ii) your violation of any term of these Conditions; (iii) your violation of any third-party right, including, without limitation, any copyright, intellectual property or privacy right; or (iv) any claim for damages caused to a third parties through the use of the Service, the Docuo Website or of the Means of Access. This defence and indemnification obligation will survive these Conditions and your use of the Service, the Docuo Website or the Means of Access. R2 Sistemas reserves the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you will be required to assist and cooperate with R2 Sistemas in asserting any available defence.
In the event that any provision of these Conditions is declared null and void by any competent court, all remaining provisions of these Conditions will remain fully valid. Any provision of these Conditions declared partially null and void will continue to have full effect in the part that has not been declared null and void.
R2 Sistemas shall not be liable for any delay or breach of any obligation set forth in this contract provided that such delay or breach is the result of unforeseeable or foreseeable causes but inevitable, resulting from force majeure, including, without limitation, fire, accident, sequestration, governmental provision, blockade, etc.
These Conditions are available for the User prior to contracting any licence or Service, and may be stored or reproduced on a lasting storage medium. You may print a copy of these Conditions for future consultation.
The Conditions are available in English and Spanish. In case of any contradiction, the Spanish version shall prevail. If the User wishes to acquire a Licence, he only needs to follow the indications posted at any time on the Docuo Website.
R2 Sistemas reserves the right to make modifications in the Service at any time, with or without prior notice, and without any obligation or indemnification against you for modification. Notwithstanding the foregoing, in case of a substantial modification of the Service, you will be notified in the manner set forth in Clause 1 for the modification of the Conditions, with the same terms applying for your acceptance.
The User authorises R2 Sistemas to utilise and reproduce its corporate logo on the Docuo Website, throughout the term of this contractual relationship, for the sole purpose of promoting the Service and publicising the use of the Service by the User. The User may revoke this authorisation at any time during the term of these Conditions by sending a Support Ticket to R2 Sistemas, under the terms set forth in Clause 14.
These Conditions shall be governed and interpreted in accordance with the laws of the Kingdom of Spain, unless because of the status of the User and the regulations applicable on a mandatory basis, the application of any other regulations would be required.
The User and R2 Sistemas agree to submit to the jurisdiction of Madrid, unless because of the status of the User and the regulations applicable on a mandatory basis, the application of any other jurisdiction would be required.
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