February 2020

This privacy and cookies policy governs our processing of personal data provided to us or those we access through the use of the website https://www.r2docuo.com (the “Docuo Website“) or the Docuo service (the ” Service“), including all its connectors and extensions like the Docuo Microsoft Teams App, the Docuo iOS App and the Docuo Android App.

The personal data provided to us through the Docuo Website or the Service shall be processed by R2 Sistemas Informáticos, S.L. (” R2 Sistemas“), with registered office at Paseo de la Castellana 77, 28046 Madrid, and holder of Tax Identification Number ESB82711078, for the purposes indicated hereunder.

This Privacy and Cookies Policy forms an integral part of the Service Conditions. As a consequence, its acceptance and modification are governed by the terms set forth in the aforementioned Conditions.


The processing of the aforementioned personal data will be performed in accordance to Regulation (EU) 2016/679 of The European Parliament and of The Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).

R2 Sistemas has taken the technical and organisational measures required in order to avoid the loss, misuse, alteration, unauthorised access and theft of the personal data provided, taken into account the state of the technology, the nature of the data and the risks to which they are exposed.


R2 Sistemas may collect personal data, such as identification data, contact data (e-mail address and telephone number) or financial data (including credit card information), this information may only be collected if provided by you.

The preceding data might be used by R2 Sistemas for the following purposes:

a) For responding and processing your requests;

b) For providing the Service;

c) To provide access to data and the functionalities of the website, and also;

d) To enable R2 Sistemas to undertake its own functions.

For the purpose of achieving our invoicing obligations, by using the Docuo Website, we will gain access to your IP address through a geo-location system.

The collected data will be stored until the end of the business or contractual relationship and during the term necessary to accomplish our legal obligations.

The legal basis for the processing of your data is your affirmative consent granted freely, the legitimate interest of achieving R2 Sistemas’ business purpose and granting information about the Service or the performance of a contract or in order to take steps at the request of the data subject prior to entering into a contract.

In order to achieve with the hereunder objectives, R2 Sistemas is allowed to share your personal data with other service providers acting on our behalf.

Notice that some of our service providers might be located outside the Economic European Area, with a different legal system from your country. However, we guarantee that your personal data will be protected at all times according to the different legal systems. You may obtain a copy of the different guaranties offered by making a request to the contact data given at the end.

As required by any a legal or contractual obligation, we might be required to provide your data to third parties, such as financial institutions or public institutions.


If, when requested, you omit data marked as compulsory, this could make it impossible for us to provide you the Service requested under the agreed conditions.

You shall immediately notify us of any modification to your data to ensure that the information contained in our files is at all times updated and free of errors.

In this regard, you declare that the information and the data provided by you are precise, updated and accurate, and that you are the sole responsible of any inaccuracy or falsehood of the data and any damages that this might cause to R2 Sistemas or third parties as a result of usage of the Service.

In the event that you provide us third-party data, the User declares that the information and data to which R2 Sistemas will have access are precise, updated and accurate , and that the User has and will have all authorisations and permissions required for the collection of such data by R2 Sistemas for the provision of the Service, being the sole responsible for any inaccuracy or falsehood of such data and any damages that this might cause to R2 Sistemas or third parties as a result of usage of the Service.


R2 Sistemas guarantees the exercise of the rights stablished on the GDPR.

You have the right to request a copy of any personal information we have stored in our records in case you might want to modify or update it. You may also request not to receive any marketing communication and erase your personal data when it is no longer necessary for our business’ purpose. In some cases, you will be able to restrict the processing of personal data, in which case we will keep the personal data only in case of any complaint made against our company. In certain circumstances related to a particular situation, you will be entitled to object to the processing of any personal data related to you. In this case, R2 Sistemas will cease processing your personal data except for legitimate reason or to uphold a complaint made against the company.

Likewise, you may withheld your consent at any time, when that is the legal basis for the processing of your data.

You may exercise the rights regarding personal data to the processing of your personal data by using the Ticket tool (if you are a client) or using our contact form (if you are not a client). The communication shall contain:

1. Name and surname, with supporting documentation;

2. Documents evidencing the petition made, with appropriate supporting documentation.

R2 Sistemas will respond the request addressed to it in all cases, irrespective of whether or not the personal data of the individual affected is included in its files. In the event that the request does not fulfil the requirements specified above, R2 Sistemas shall request rectification thereof.

The User may eliminate, modify or edit data of its Account directly through the Docuo Website.


R2 Sistemas may use the contact details of the User for the purpose of sending commercial communications regarding products or services offered by R2 Sistemas, similar to the Service, that we consider could be of interest to you upon your consent and also if you have a valid account for the Service, with the legitimate interest to inform you of all the latest’s news and offers.

At any moment the User may cancel the R2 Sistemas commercial communications service, by following the instructions indicated at the foot of the emails. The User may not cancel the electronic communications service regarding the Service, including but not limited to, emails providing information about the interruption of the Service or a change in the Service conditions.


A cookie is a file created when accessing the Docuo Website through the web browser or when accessing the Service through the Means of Access (as this term is defined in the Docuo Service Conditions), which is downloaded and installed on the computer, tablet, smart phone or device with web browsing access. The User accepts the use of cookies. Our system for measuring and analysing traffic on the Docuo Website and the Service uses cookies that allow us to gather data for the purpose of improving the Service and offering an enhanced user experience. Notwithstanding the foregoing, the Users may deactivate and/or delete these cookies by following the instructions given by its Internet browser or the Means of Access, as applicable.


Persistent cookies: This type of cookies allow R2 Sistemas to recall the information of the User and their settings in order to offer swifter and simpler access, as well as to recall the information provided on the Docuo Website, and also through the Means of Access, regarding preferences or favourites, among others.

Analytical cookies: These cookies are used to quantify the number of users and to perform statistical analysis and measurement of use of the Docuo Website or the Service by users in order to incorporate improvements.

Own cookies: These cookies are sent to your computer, tablet, smartphone or device with web browsing access from the Docuo Website or through the Means of Access.

Third-party cookies: These cookies are sent to your computer, tablet, smartphone or device with web browsing access from a domain or website not managed by R2 Sistemas, but by another entity that processes the data obtained through the cookies.

Cookie/s Purpose Domain Owner Duration Further information
Maintaining the identification of the user through the Docuo Website and remembering the user’s login name when accessing the website. https://www.r2docuo.com R2 Sistemas Informáticos, S.L. Up to 2 years These are required for provision of the service.
_utma; _utmb; _utmc; utmt; utmz (Google Analytics) Used to distinguish users and sessions. The cookie is updated every time data are sent to Google Analytics https://www.r2docuo.com Google Inc. Up to 2 years https://www.google.com/intl/es_es/policies/technologies/types/

The User may configure, freely and at any time, the installation of cookies through its browser. These procedures are subject to updating or modification by the developers of the browsers, therefore we cannot guarantee that they will fully correspond to the latest version available at all times. Information may be consulted at:

Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Chrome: https://support.google.com/chrome/answer/95647?hl=en

Google Chrome for Android: https://support.google.com/chrome/answer/2392971?hl=en

Explorer: http://windows.microsoft.com/en-GB/internet-explorer/delete-manage-cookies#ie=ie-11

Safari: https://support.apple.com/en-gb/HT201265

Opera: http://help.opera.com/Windows/11.60/en/cookies.html

For further information regarding cookies and behavioural advertising: http://www.allaboutcookies.org and http://www.youronlinechoices.com

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