Enable users to easily and anonymously submit their complaints with an intuitive and secure form that allows them to provide relevant details. This ensures that complaints can be handled in a structured way.
Automatic registration of the complaints filed, thus avoiding the loss of complaints and ensuring adequate follow-up. A centralized registry facilitates access to the complaints received, ensuring efficient management and a rapid response to complainants.
With Docuo, you can assign responsible individuals to investigate and follow up on each complaint. This ensures proper management of complaints, avoiding delays and speeding up the resolution process. Additionally, deadlines can be set and a complete history of actions taken can be maintained, facilitating follow-up and transparency.
Allows you to accept or deny the complaints received and evaluate the veracity and relevance of each complaint in an informed manner. By having an automated system, the decision-making process is streamlined, which contributes to efficient management and a prompt response to the complainants.
Once a complaint has been accepted, its comprehensive management is facilitated. It allows you to keep a detailed record of the actions taken, the resolution deadlines and the complete history of the complaint, thus ensuring a structured and orderly management of accepted complaints.
The Ethics Mailbox is a tool that allows employees and other interested parties to report possible irregularities or ethically questionable conduct within an organization.
The process involves assigning a person responsible for investigating the complaint, gathering evidence, taking the necessary actions and keeping a detailed record of the actions taken.
The Ethical Mailbox ensures the confidentiality of complaints by allowing complainants to choose to remain anonymous and by implementing security measures to protect the identity of the complainant.
Implementing an Ethical Mailbox is important to foster an ethical culture, promote transparency, detect internal problems early, prevent fraud and protect the organization’s values and reputation.
The Ethical Mailbox is available to all employees of the organization, suppliers, customers and anyone else who is aware of inappropriate conduct and wishes to report it confidentially.
The complaints received in the Ethical Mailbox are managed by a specialized team that is responsible for analyzing and evaluating each case in an impartial and confidential manner. Appropriate processes are established for their follow-up and resolution.
According to Law 2/2023 regulating the protection of persons who report regulatory violations and the fight against corruption, it is mandatory to implement an Ethical Mailbox in public sector entities in Spain and private companies with 50 employees or more, as well as entities subject to European Union regulations.
The deadline for implementation varies according to the type of entity, being June 13, 2023 for some public sector entities and December 1, 2023 for private companies with 50 to 249 employees and municipalities with less than 10,000 inhabitants.
Yes, it is possible to track the status of a complaint filed through the Ethical Mailbox. You have the option to consult the progress of the investigation, the actions taken and the measures implemented to resolve the complaint.
Using an Ethical Mailbox brings benefits such as strengthening the organization’s ethics and values, preventing fraud and misconduct, creating a safe and trustworthy work environment, and promoting transparency and trust.
